Privacy Policy

1) Scope: Website vs. Customer Platform Data

• Website/Marketing data (we control): Information collected when you browse the Website, submit forms, contact us, or otherwise communicate with us.
• Customer platform data (we process for customers): If you are a Lokta customer, your organization may upload or provide data into Lokta's platform (e.g., borrower/loan/transaction data). In most cases, your organization is the "Data Controller" and Lokta is a "Data Processor" acting on your instructions under a contract / DPA.

2) Information We Collect

A. Information you provide

• Contact details: name, work email, phone number, company, title
• Communications: messages sent via forms, email, chat, or calls
• Preferences: marketing preferences, newsletter opt-ins

B. Information collected automatically

• Device and usage data: IP address, browser type, pages visited, timestamps, referring URLs
• Cookies and similar technologies (see Section 7)

C. Information from third parties

• Business contact data from partners, event organizers, or publicly available sources (e.g., LinkedIn) where permitted by law.

3) How We Use Information

We use information to:

• Provide and operate the Website and respond to your requests (e.g., demos, inquiries)
• Communicate about the Services, updates, and support
• Improve Website performance, security, and user experience
• Conduct analytics, audits, and internal reporting
• Comply with legal obligations and enforce our terms

4) Legal Bases (Where Applicable)

Depending on jurisdiction, we rely on:

• Consent (e.g., marketing emails, certain cookies)
• Legitimate interests (e.g., securing the Website, improving services, B2B communications)
• Contractual necessity (e.g., providing requested services)
• Legal obligation (e.g., compliance, lawful requests)

5) How We Share Information

We may share information with:

• Service providers that help operate our Website and business (e.g., hosting, analytics, CRM, email delivery, support tools) under confidentiality and security obligations
• Affiliates (if applicable) for internal operations
• Professional advisors (legal, auditors) where necessary
• Authorities when required by law or to protect rights, safety, and security
• Business transfers in connection with a merger, acquisition, or asset sale (with appropriate safeguards)

We do not sell personal information.

6) Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, misuse, or alteration. No system is 100% secure, so we cannot guarantee absolute security.

7) Cookies & Similar Technologies

We use cookies and similar technologies to:

• Run essential site functions
• Measure usage and performance
• Improve content and user experience

Specifically, we use Google Analytics 4 (GA4) to understand aggregate site usage. GA4 anonymizes IP addresses by default and is configured here with anonymize_ip: true. We do not use Google Analytics for advertising, remarketing, or cross-site tracking. You can opt out by installing the Google Analytics opt-out browser add-on or by blocking analytics cookies in your browser.

8) Data Retention

We retain information only as long as needed for the purposes described above, including to meet legal, accounting, or reporting requirements. Retention periods may vary based on the nature of the data and our obligations.

9) Your Choices & Rights

Depending on your location and applicable law, you may have rights to:

• Access, correct, update, or delete your information
• Withdraw consent (where processing is based on consent)
• Opt out of marketing communications (use the unsubscribe link or email us)
• Request information about how your data is processed

If you are an end-customer of a Lokta client (e.g., a borrower), please contact the relevant organization directly, since they control the data and decisions.

10) International Transfers

If information is transferred across borders, we use appropriate safeguards as required by applicable law (e.g., contractual protections and security measures).

11) Children

The Website and Services are not intended for children. We do not knowingly collect personal information from children.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date will reflect changes. Material changes will be posted on the Website.

13) Contact Us

For privacy questions or requests, contact:

Lokta.ai
Email: contact@lokta.ai